Terms of service

Last updated: 10/08/26

These Terms of Service apply to your use of Ziroha and purchases made through Ziroha.com.

By using our website or placing an order, you agree to these Terms.

1. ABOUT US

This website is operated by:

Trading name: ziroha.com
Business/Legal name: ziroha
Email: support@ziroha.com

2. ONLINE STORE

You must provide accurate and complete information when placing an order.

You must not use our website for unlawful, fraudulent or abusive purposes.

3. PRODUCTS

We aim to display product descriptions, images and information as accurately as reasonably possible.

Colours and appearance may vary slightly depending on screens, photography and product updates.

4. PRICES

Prices are displayed in GBP.

Any applicable shipping charges will be displayed before you complete checkout.

We reserve the right to update product prices, offers and availability.

5. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

We may cancel or refuse an order where reasonably necessary, including where:
- A product is unavailable
- Pricing or product information contains an obvious error
- Payment cannot be authorised
- We reasonably suspect fraud or misuse

If we cancel an order after payment has been taken, an appropriate refund will be issued.

6. PAYMENT

Payments are processed using the payment methods offered at checkout.

You are responsible for ensuring that the payment information you provide is valid and authorised.

7. SHIPPING

Shipping times and conditions are explained in our Shipping Policy.

8. RETURNS AND REFUNDS

Returns, cancellations and refunds are governed by our Return & Refund Policy.

Nothing in these Terms is intended to restrict your statutory consumer rights.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, content created for this website, including branding, text, graphics and website design, may not be copied or commercially reused without permission.

10. THIRD-PARTY SERVICES

Our store may use third-party providers to support services including payment processing, fulfilment, analytics and website functionality.

Their services may also be subject to their own terms and privacy practices.

11. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

We are not responsible for losses caused solely by circumstances outside our reasonable control, except where the law provides otherwise.

12. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be published on this page.

13. GOVERNING LAW

These Terms are governed by the laws applicable to our business location and your mandatory consumer rights.

These Terms are governed by the laws of England and Wales.

14. CONTACT

Questions about these Terms can be sent to:

support@ziroha.com