Refund policy

RETURN & REFUND POLICY

Last updated: 10/08/2026

Thank you for shopping with Ziroha

CHANGE OF MIND RETURNS

If you purchase an item online, you may notify us that you wish to cancel your order within 14 days of receiving it.

After notifying us, you must return the item within 14 days.

To request a return, please contact us at:

Support@ziroha.com

Please include your order number and the reason for contacting us.

RETURN CONDITIONS

Where applicable, returned products should be returned in their original condition with all packaging, accessories and components included.

Customers may handle products as reasonably necessary to inspect them. We may be entitled to reduce a refund where the value of an item has been reduced because it has been handled beyond what is reasonably necessary.

HYGIENE AND SEALED PRODUCTS

Certain sealed products may not be eligible for a change-of-mind return if they are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.

This does not affect your rights where an item is faulty, damaged, not as described, or otherwise does not meet your legal rights.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at support@ziroha.com.

Please provide:
- Your order number
- A description of the issue
- Photos or other relevant evidence where appropriate

We will review the issue and provide an appropriate solution in accordance with your consumer rights.

REFUNDS

Where a refund is due, it will be issued to your original payment method.

Where required by law, we will also refund the cost of standard delivery. Additional delivery charges resulting from choosing a more expensive delivery method may not be refundable beyond the standard delivery cost.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

RETURN SHIPPING

We cover return postage for approved returns.]

If an item is faulty, damaged or incorrect, please contact us before returning it so that we can provide appropriate instructions.

RETURN ADDRESS

Please do not return products without contacting us first.

To request a return, contact support@ziroha.com with your order number. Once your return has been approved, we will provide you with the appropriate return address and return instructions.

CONTACT

For return or refund questions, contact:

support@ziroha.com