Shipping policy

SHIPPING POLICY

Last updated: 10/08/26

Thank you for shopping with Ziroha.

ORDER PROCESSING

Orders are normally processed within 1-2 BUSINESS DAYS.

Processing times are separate from estimated delivery times.

ESTIMATED DELIVERY

Estimated delivery time: 3–12 BUSINESS DAYS

Delivery estimates may vary depending on destination, carrier delays, customs, public holidays and other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout.

We currently offer complimentary shipping on qualifying orders over £50.

ORDER TRACKING

Where tracking is available, tracking information will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after dispatch.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate delivery information.

If you notice an error in your address, contact us at support@ziroha as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

DELAYS

If your order is significantly delayed, please contact us at:

support@ziroha

LOST OR DAMAGED ORDERS

If you believe your order has been lost or arrives damaged, please contact us with your order number and relevant details so we can investigate.

CONTACT

Shipping questions can be sent to:

support@ziroha